At Akhila Bharata Kalagni Datta Seva Samiti, we are deeply committed to transparency and accountability in all our operations. This Refund and Returns Policy outlines the conditions and processes for refunds and returns related to donations, products, and services offered through our website, https://akhilabharatasamiti.org/. By engaging with us, you agree to this policy.
1. Donations Policy
a. Donations Are Non-Refundable
- Donations made to Akhila Bharata Kalagni Datta Seva Samiti are considered voluntary and are used for our charitable activities. Hence, they are non-refundable under normal circumstances.
b. Refund in Case of Errors
- If you have made a donation in error (e.g., duplicate donations or incorrect amounts), you may contact us within 7 days of the transaction.
- Refund requests will be reviewed on a case-by-case basis, and the decision of the organization will be final.
c. Process for Refund
- To request a refund, email us at akhilabharatakalagnidattasevas@gmail.com with the following details:
- Your name and contact information.
- Transaction ID or receipt number.
- Reason for the refund request.
- Approved refunds will be processed within 15 working days through the original mode of payment.
2. Product Returns Policy
a. Applicability
- If you have purchased any products (such as event-related merchandise or religious items) from us, returns will only be accepted if:
- The product is damaged or defective.
- The product delivered is different from what was ordered.
b. Conditions for Returns
- The request must be initiated within 7 days of receiving the product.
- The product must be unused and in its original packaging.
c. Return Process
- To initiate a return, email us at akhilabaratadattasevasamiti@gmail.com with:
- Your order details and reason for return.
- Photos of the product as proof of damage or defect (if applicable).
- Once approved, you will be guided on how to return the product.
d. Refund for Returns
- If a return is accepted, a replacement will be provided. In cases where a replacement is not possible, a refund will be processed within 15 working days.
3. Cancellation Policy
a. Donations
- Donations cannot be canceled once the transaction has been completed.
b. Product Orders
- If you wish to cancel a product order, contact us within 24 hours of placing the order. Once the product is dispatched, cancellations will not be accepted.
4. Disputes and Queries
We are committed to resolving any concerns or disputes regarding refunds and returns fairly and efficiently. For assistance, you can reach us at:
- Phone: +91 93918 99744
- Email: akhilabaratadattasevasamiti@gmail.com
- Address: Survey No: 243G, Naimisharanya, Near Gomati Ghat, Sitapur District, Uttar Pradesh – 261402, India
5. Changes to This Policy
Akhila Bharata Kalagni Datta Seva Samiti reserves the right to modify or update this policy at any time. Any changes will be posted on this page, and your continued use of our website will constitute acceptance of these changes.
